This is the Credit Guide of:
Finance Finance Finance Pty Ltd
A.C.N: 159 922 219 A.B.N: 17 159 922 219 (“we/us/the licencee”) Australian Credit Licence: 426950
This document provides information about the services we and our Credit Representative/s provide.
We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (National Credit Act). We do so by using the experienced services of the Credit Representative/s named in this Credit Guide (our Credit Representative).
What Credit Services we offer
We will provide you with information on a broad range of financiers and products. Once you have chosen a loan or lease that is suitable for you, our Credit Representative/s will help you obtain an approval.
We offer a broad range of loan products including:
- New and Used Car Loans
- Lifestyle Loans – Motor bikes, Boats, Jet Skis, Camper, Caravans
- Business Loans,
- Equipment Loans
- Home loans including first home and refinance
- Investment and Commercial Property Loans
- Personal Loans
- Line of Credit, Credit Cards, and Credit Facilities
Set out at the end of this Credit Guide is a list of the six financiers with whom we currently conduct the most business.
Our Obligations when assisting you to obtain credit
Under the National Credit Act, we are obliged to make a preliminary assessment to ensure that any loan or principal increase to a loan we assist you in applying for and any lease you apply for is not unsuitable for you. To decide this, our Credit Representative/s will need to ask you some questions in order to assess that the loan or lease is not unsuitable. The National Credit Act requires us to:
- Make reasonable enquiries about your requirements and objectives;
- Make reasonable enquiries about your financial situation;
- Take reasonable steps to verify the financial
Credit will be unsuitable if, at the time we make our assessment, we form the view it is likely that at the time the credit is provided:
- You will not be able to pay or could only pay with substantial hardship; or
- The credit will not meet your requirements or objectives.
For this reason, our Credit Representative/s must ask you to provide a significant amount of information. It is important that the information you provide to us is accurate.
If we arrange a loan for you to purchase or refinance real estate, remember you must make your own enquiries about the value of the real estate and its potential for future growth.
Although we may obtain a valuation, that is for our lender’s use and you should not rely on it.
You will receive a copy of the Credit Assessment
You will receive a written copy of our preliminary assessment & credit proposal, which will include a summary of the inquiries we made and the factual information we relied on.
If misplaced, you may ask for a copy of this assessment up to 7 years after the time we assist you.
Our Credit Representative/s will provide you with our assessment within 7 business days if you ask for a copy within 2 years from the date you are assisted
Fees payable by you
Our Credit Representative may charge a fee for the services provided to you. If a fee is payable, details of the fee will be set out in a Credit Quote which they will give to you. You can obtain details of how any fees and charges payable by you are worked out by contacting us or the Credit Representative.
Commissions received by us
We may receive commissions from the lenders and lessors who provide finance for our customers. These are not fees payable by you. You can obtain from us an estimate of the commission likely to be received by us and how it is worked out by contacting
- Further details of the commission earned by us and how we share it with our Credit Representative will also be set out in the fees and commission disclosure document, we will provide to you before applying for finance.
Our Suppliers may provide non-monetary incentives by way of gifts or by invitation to attend events. These are classified as Alternative Forms of Remuneration which are recorded details of on our Alternative Forms of Remunerations Register, including the value, or best estimate of the value. The Alternative Forms of Remuneration Register relevant to you can be made available to you upon request. Additionally, the Suppliers may keep a register of these benefits and you may obtain a copy of the register directly from them.
Commissions payable by us
We and our Credit Representative source referrals from a broad range of resources. For example, referrals may be received from finance brokers, real estate agents, accountants, financial planners, lawyers and call centre companies.
We and our Credit Representative may pay our referral source a commission for the referral of business.
You may obtain from us or our Credit Representative an estimate of the amount of commission payable and how it is worked out by contacting us.
Dispute Resolution Procedures: How we aim to resolve complaints and disputes.
We have an Internal Dispute Resolution (IDR) process and are also a member of an independent External Dispute Resolution Scheme (EDRS).
Our dispute resolution system covers complaints by persons to whom we or our Credit Representative provide credit assistance. If you have any complaints about the services, contact us. We aim to resolve the majority of complaints within five (5) business
days. If we believe it may take longer than this to resolve your complaint or to investigate the matter thoroughly, we will keep you informed of the progress.
Complaints can be made in writing (letter or email) or verbally (telephone or personal representation) and will be referred to our complaints officer for response.
Our complaints officer is: Sharyn Ling
Finance Finance Finance
PO Box 23 VIRGINIA QLD 4014
In many cases, using our IDR procedures will lead to a successful resolution. However, if we are unable to resolve your problem, you may contact our External Dispute Resolution Scheme (EDRS) provider.
EDRS is a free service established to provide you with an independent mechanism to resolve specific complaints.
Our EDRS provider is: Australian Financial Complaints Authority
and may be contacted at: Mail GPO Box 3, MELBOURNE VIC 3000
Phone: 1800 931 678
Our Credit Representatives
Details of the credit representative you are dealing with are set out below:
Our Credit Representative has access to a panel of financiers through National Mortgage Brokers Pty Ltd and UFS/NFC Pty Ltd.
The information specified in this Credit Guide applies to our Credit Representative. In particular, our Credit Representative shares in the commissions and fees received by us. You can contact us to obtain details of how these commissions are worked out and an estimate of the amount of commission payable.
Our Credit Representative may have access to preferential service arrangements with some of the credit providers. These arrangements may include faster processing times and greater levels of assistance when applying for approval of your loan. Our Credit Representative will advise you of any preferential service arrangements as part of their recommendation to you.
Licensee’s Top Financiers
Details of the financiers with whom the Licensee currently conducts most of its business are:
- First Mac
Updating this Credit Guide
All details are current as the date of this Credit Guide. We publish minor changes and will update the Credit Guide if there are any material changes adverse to borrowers.
Finance Finance Finance PO Box 23 VIRGINIA QLD 4014
Phone: 1800 230 872