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Dispute Resolution Process

At Finance Finance Finance, we’re committed to providing exceptional service. If something goes wrong, we want to hear from you so we can make it right.

Step 1: Speak with Your Original Contact

We recommend first discussing your concern with the team member you originally dealt with. Many issues can be resolved quickly and amicably.

Step 2: Escalate Your Complaint

If the issue remains unresolved, you can escalate it to our Dispute Resolution Officer:

Please include all relevant details and the outcome you’re seeking. We may contact you for further information.

Investigating Complaints

Our Dispute Resolution Officer will aim to resolve your complaint promptly. We follow these principles:

  •  No face-to-face contact is required, though it may help.
  •  Both parties should make a genuine effort to resolve the issue.
  •  All relevant documents and information should be provided.
  •  Reasonable requests for information should be fulfilled in a timely manner.

We aim to respond within 30 days. If more time is needed, we’ll inform you and provide an expected resolution date.

External Dispute Resolution

If we’re unable to resolve your complaint, you may refer it to the Australian Financial Complaints Authority (AFCA)—an independent, free service approved by ASIC.

AFCA Contact Details:

Important: Time limits may apply. Please consult the AFCA website to confirm any deadlines relevant to your situation.

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